DSO User Manual
The Desludging Operators or DSOs are responsible for initiating and completing action on the citizen requests for desludging services. The requests are routed to the respective DSOs by the urban local body (ULB) officials. The DSOs update the application status once the services are delivered and payments are collected.
DSOs can do the following:
Assign Vehicles
Click on DSO Login.
Enter the registered Mobile Number.
Enter the OTP received on the registered mobile number.
The DSO Inbox displays the list of applications pending action. Click on the arrow icon to view the applications.
Applications with Status as Pending DSO Approval requires the DSO to initiate action. DSOs can either Assign Vehicle to complete the service request or Decline Request in case the service request cannot be fulfilled for some reason.
Scroll down the application page and click on Take Action. Click on Assign Vehicle. The system auto-populates the vehicles registered with the logged-in DSO in the vehicle drop-down list.
Select and enter the Vehicle Registration No. The Vehicle Capacity (Ltrs) field is auto-populated depending on the selected vehicle. Click on Assign Vehicle. The vehicle is assigned successfully to the listed service request.
The application status changes to DSO InProgress.
Click on the Schedule option to schedule the trips.
Confirm the number of trips and click on the Schedule button.
Once the schedule is done, a notification is sent to citizens to make the payment. Vehicle logs equal to the number of trips are also created in the FSTPO inbox.
Once all the trip entries are made in the FSTPO inbox, a DSO can complete the request to service the next application.
Complete Request
Click on Take Action and click on Complete Request.
The Septic Tank / Pit emptied On field assumes the current date by default. Change the date if required.
The Volume of Waste Collected (Ltrs) field displays the vehicle capacity value by default. Change if required. Validate the Property Type, Property Sub Type, Onsite Sanitation Type, and Pit Dimension details.
The request is completed successfully.
Decline Request
Click on the Take Action button and then click on Decline Request.
Select and enter the applicable Reason for Declining. Enter any Comments to validate the request decline. Click on Decline Request.
The service request is Declined Successfully.
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