FSM Citizen User Manual

Citizens represent individuals or communities who are the system end-users. The FSM module provides citizens with the scope to apply for desludging services and make the payment for the applied services.

Citizens can do the following:

Apply for desludging services
Check application status and vehicle status
Download application acknowledgement
Choose the pre-payment or post-payment (pay on service) option to apply for services
Rate the services provided by the urban local bodies (ULBs)

Apply for Desludging Services

Enter Mobile Number, Name, and City details. Click on the Continue button.

Enter the OTP received on the given mobile number. Click on Continue. The system validates the details and allows the user to log in to the system with the registered mobile number.

Enter your registered mobile number and the OTP received on the mobile to log in. Click on Continue with Whatsapp to register your service request using the Whatsapp channel.

Click on the Continue button.

Click on the Apply for Emptying of Septic Tank/Pit option on the home page.

Select Payment Preference to indicate when to pay. The Pay on Service is the default option in case the user chooses to Skip and Continue.

Select the applicable Gender.

Select the relevant Property Type.

The system provides cost estimate details based on the selected property type. Click on Next.

Select the applicable Property Sub Type.

Enable the Location finder to allow GPS to track the current location, or, move the pin to the location manually. Alternatively, you can also enter the location in the search bar.

Click on Skip and Continue in case you are unable to provide a GPS location.

The Pincode field gets auto-populated if the location is selected on the map. Else, enter the Pincode of the location details manually. Click on Skip and Continue in case you are unable to provide the pincode.

City and Locality/Mohalla fields are auto-populated once the Pincode is entered. Else, select the City and applicable Locality/Mohalla from the drop-down list.

Select Yes if your property is located in a notified slum area. Else, select No. Click on Nextto move to the next screen.

Select and enter the Slum Name from the available drop-down list.

Enter the Street Name and Door No. details.

Provide a Landmark to enable the service providers to find the location easily.

Select the applicable Sanitation Type from the listed options. Click on Skip and Continue if you are not sure about the sanitation type.

Enter the key dimensions such as length, breadth, and depth in meters to indicate the Pit/Septic Tank Size. Enter the diameter and depth in meters if the sanitation type is a soak pit.

Click on Next to move to the summary page.

Cross verify the filled in details on the Summary page. Click on the Change button available for the field that requires any edits. Scroll down the page to review the application details.

Click on Submit once the review is complete and the details are satisfactory.

The system displays the Application Submitted message. The Application No. is generated.

Click on Download to generate a pdf copy of the application.

The system triggers a notification along with the Application No. and details to the registered mobile number. Any subsequent updates and actions on the application also trigger a notification to the applicant.