FSM User Manual
The DIGIT-Faecal Sludge Management (FSM) module allows citizens to create applications for desludging, configure multiple trips and pay the fees for the service delivery online. The module makes it easier to operate and manage a desludging service. It eliminates the current manual process by streamlining it and capturing information end-to-end ensuring waste pick up and its disposal at the correct treatment plant. This ensures a better citizen service experience with the Urban Local Body (ULB) while promoting a cleaner/healthier environment.
Key Features
Apply for desludging services
Make payment for services
Register desludging operators
Update vehicle logs
User Roles
Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.
| User Role | Scope of Action | Role Description |
|---|---|---|
Citizen | Apply for desludging services Make payment for services | Individuals and society groups/communities |
Desludging Operators (DSO) | Take action on assigned service requests | Private or government entities |
Septage Treatment Plant Operator (SeTPO) | Update vehicle log | Private or government entities |
Employees | Apply for desludging services on behalf of citizen Receive payment from citizen over the counter Send back applications Reject applications Assign DSOs to service requests & Update status of service requests | ULB employees |
Using FSM
This section guides you through the details of using the FSM module for each role. Click on the relevant role below to learn more about how to use the FSM system.
Citizens
Employees
DSO
SeTPO
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