Features

The current version of FSM v1.3 provides the following features:

Service Request Management (urban and rural)

• Define pricing for desludging services based on the property type, sub-type and volume, and categories where services are free/subsidised.

• Interface for citizens to request for desludging services and track service delivery.

• Interface for urban local bodies (ULBs) to record service requests received via multiple channels, and track service delivery.

• Interface for Faecal Sludge Treatment Plant (FSTP) operators to record the entry of vehicles against service requests.

• Interface for FSTP operators to record the entry of vehicles without service requests.

• Collect feedback from citizens on the completion of service delivery.

• Define and monitor against SLAs.

Transport Management

• Assignment of requests to transportation vendors.

• Interface for transport vendors to manage requests and track the status of requests.

• Assignment of vehicles and drivers to service requests.

Billing and Payments

• Calculate service fees based on the defined pricing and the number of trips.

• Define the minimum amount payable at the ULB level while requesting for services.

• Collect part payments in advance and the rest as balance.

• Interface for citizens to make payments via a payment gateway.

• Interface for ULBs to collect and record payments.

• Generate receipts.

Notifications

• Send notifications via SMS.

• Send in-app notifications.

Service Delivery Monitoring

• Dashboards at the state and ULB levels.

- View KPIs (Total requests, trends in requests, SLAs, and capacity utilisation of FSTPs, and vendor performance).

- Filters (Time, ULB)

• Reports

The following masters are also maintained as part of the product:

• Vehicle master

• Driver master

• Vendor master

• Treatment plant master