FSM Functional Specification
Last updated
Last updated
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Desludging operators (DSO) can be registered via a user interface (UI) available to the urban local body (ULB) admin. Once created, multiple vehicles and drivers can be mapped to a DSO. DSOs can also be enabled/disabled in the system.
Desludging operators will have the following details:
Drivers can be registered via a UI available to the ULB admin. Once created, a driver can be mapped to a DSO. Drivers can also be enabled/disabled in the system.
Driver operators will have the following details:
Vehicles can be registered via a UI available to the ULB admin. Once created, a vehicle can be mapped to a DSO. Vehicles can also be enabled/disabled in the system.
Vehicles operators will have the following details:
The citizen or the ULB official can apply for a desludging request.
Application Channel
Citizens can apply online using the web application.
Citizens can walk into a ULB and submit a request to the counter operator, who then creates an application on behalf of the citizen online.
Citizens can call the ULB and request for a desludging operation, which can then be transformed into an online application by the ULB official.
Application Submission
Desludging applications can be created by a citizen.
Desludging application requests can be created by a ULB official on behalf of a citizen.
- If the application is created by a ULB official, then capture the channel in which the request was received. It will be an additional field in the UI to capture the channel.
Service Request Fee
Service request fee is calculated as a multiplier of the amount per trip defined in the billing slab table (based on property type, sub-type, whether it is a slum, vehicle capacity) and the number of trips.
For certain combinations with the above parameters, the pricing can be set at zero. In such cases, demand will not be generated.
ULBs can configure a minimum advance payment to be collected before starting a request. This can either be a fixed value (starting from 0) or a percentage (ranging from 0-100). Citizens will be able to make a payment above the minimum advance amount, and below the total trip amount as an advance payment.
Payment: Online/Cash Counter
Citizens can make both the advance and balance payments online.
Citizens can make both the advance and balance payments at the ULB counter.
Payment receipts will be generated and sent across via SMS. They can be downloaded at the citizen and ULB interfaces.
When a service request is received by a ULB official, he/she can do the following:
- Search and assign a DSO to the application request.
- Cancel the application with remarks.
- Update the application request with the number of trips required to empty the septic tank or Pit and the vehicle details.
- Change the DSO from an application request if the assigned DSO is not available.
- Update the status of the request as completed, post desludging.
- View past records of requests and service delivery.
Cancellation of application
A citizen or a ULB official can cancel the application online.
Citizens can cancel it only if the DSO is not assigned to the service request.
Application cannot be cancelled if the payment is made already.
ULB officials can cancel it only if the service is not completed by the DSO.
SMS and Email Updates
SMS and email updates are sent on every necessary process of the entire process flow.
A DSO should get notified about the request that is assigned to him/her. On receiving the request, the following actions can be taken:
- View the request.
- Assign requests to a vehicle.
- Update the number of trips.
- Flag a request ready for disposal.
- Close the request post desludging.
One DSO cannot see the details of the other DSO or the request assigned to the other DSOs.
Citizens can provide feedback on the desludging request:
There will be an option to rate the service provided with comments.
There will be an option for citizens to update whether safety equipment is used by the sanitary workers during the operation.
Plant operators can do the following:
View the list of desludging operations for a day. Since an application may have multiple trips, the plant operator will view multiple line items against an application in the inbox.
Update the Vehicle entry log against an application request with the details like:
- Date and time of entry.
- Volume of sludge dumped at the plant.
If a vehicle without a corresponding request arrives at the FSTP, the FSTP can record the vehicle entry.
The DSO can also decline an incoming vehicle.
Citizens can provide feedback on the desludging request:
Rate the service provided (1-5 stars).
Multi-select to update whether safety equipment is used by the sanitary workers during the operation.
List of PDFs
Acknowledgement Recepit: Confirming receipt of desludging receipts.
Payment receipts: Multiple payment receipts based on the payments made.
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Advance Balance Workflow
Pay Later Workflow
Zero Price Workflow