Overview
Faecal sludge management (FSM) is a system that enables citizens to raise a request for septic tank cleaning with their urban local bodies (ULBs) directly or reaching out to the ULB counter. Citizens can track the application, make a payment for the charges and rate the service. This document contains details on how to set up FSM, and describes the functionalities it provides. It contains the details about the feature enhancements being released as part of FSM v1.3.
Pre-requisites
Before you proceed with the configuration, make sure the following pre-requisites are met:
Kafka server is up and running
egov-persister service is running and has fsm-persister config path added in it
PSQL server is running and a database is created to store FSM Application data
(Optional) Indexer config for FSM is added in egov-indexer yaml paths to index the generated data. An index is required for data visualisation in kibana or in DSS.
Following services should be up and running:
Key Functionalities
Citizens can file, track and rate the application for cleaning septic tank.
A ULB employee can file application for cleaning septic tank on behalf of a citizen.
A ULB employee can assign a DSO to the given application with a possible service date.
A DSO can accept or reject the application.
A DSO or a ULB employee can complete the FSM application after cleaning the septic tank.
The FSM admin in a ULB can cancel the application at any stage before completing the application.
A ULB employee or an admin can view the audit log of the given application.
Capture citizen gender information if not present or pre-populate the gender information when a citizen is creating the FSM application.
Add citizen's choice for payment.
Introducing pre-pay and post-pay service.
Post-pay service: Workflow changes (Desludging application and vehicle trip).
Post-pay service: Employee flow enhancements.
Add payment selection for DSO.
Post-pay service: Number of trips is editable, and price calculation will be now based on the number of trips entered by the DSO.
Capture DSO and FSTPO gender.
Show citizen gender on FSM DSS.
Select vehicle capacity instead of vehicle make.
Citizen Notifications | Payment Options | Timeline Enhancements.
FSTPO vehicle log inbox enhancements.
FSTPO can decline the vehicle trip.
Add owner attribute for vehicles.
Add ULB contact details in the FSM application flow.
DSO can edit pit and property usage details.
Show vehicle trip status in employee inbox along with the desludging application.
Unrestricted assignment of service requests to a single vehicle.
Vehicle logging at FSTP decoupled from the FSM module.
Photo and attachment view in the application of the ULB employee UI.
Advance pay service: Employee flow enhancements.
Introduced two new workflows in the system:
- FSM_ADVANCE_PAY_SERVICE and FSM_ZERO_PAY_SERVICE .
Advance pay service: The number of trips is made editable (increase or decrease based on the requirement), and price calculation will be now based on number of trips entered by the DSO or ULB.
Allowed to pay part payment while creating the application.
ULB and DSO are allowed to decrease the number of trips if not required and if full payment is not done.
ULB and DSO are allowed to increase or decrease the number of trips n number of times.
With the updated number of trips, an updated bill will be generated.
Delink the payment from DSO in progress state.
Zero pay service: Employee flow enhancements.
Zero pay service: System now skips the collection, and will not generate the demand for zero price application.
Demand generation process: Generating demand every time the trip is updated.
Demand generation process: Added validation not to complete the application from ULB side before completing all payment.
Enhancement of FSM receipt.
Deployment Details
Deploy the latest version of FSM.
Add fsm-persister.yml file in the config folder in git and add that path in persister (the file path is to be added in environment yaml file in param called persist-yml-path), and restart the egov-persister service.
If index are to be created, add the indexer config path in the indexer service (the file path is to be added in environment yaml file in param called egov-indexer-yaml-repo-path), and restart egov-indexer service.
Configuration Details
Make changes in config accordingly and restart the pdf-services.
1 . pdf-service/format-config/fsm-receipt.json
#SM-1265 FSM V1.2: ULB collecting advance Receipt Page · egovernments/configs@57259f7
#SM-1265 pdf Receipt table alignment · egovernments/configs@1e0625e
https://github.com/egovernments/configs/commit/1b3c14bfcf74ec23e30aed1910dfe0d016439543
https://github.com/egovernments/configs/commit/f6f7f513799dfcae80817fe1f1866d0084291006
2 . pdf-service/data-config/fsm-receipt.json
#SM-1265 FSM V1.2: ULB collecting advance Receipt Page · egovernments/configs@ed9220a
https://github.com/egovernments/configs/commit/2a221ad39756c2ca4476c0669c2f4f79c3ce958e
https://github.com/egovernments/configs/commit/a07318256f21240df71f87af21acd3dc56fb1118
https://github.com/egovernments/configs/commit/e307007a6e9f69f32134caac7d3b571411dfa840
egov-persister/fsm-persister.yaml
#807 updating advance amount column · egovernments/configs@413c9d1
https://github.com/egovernments/configs/commit/89ab16cc3c58d161183a58e85d4d9fdbe32a67f5
https://github.com/egovernments/configs/commit/4c3acfe57d9ef6770a814d9e3d8bd88493e5c4bb
MDMS Configuration
Add master data in MDMS service with module name as FSM and restart the egov-mdms-service. Following is a sample master data for Application Channel (Source).
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"ApplicationChannel": [
{
"name": "Telephone",
"code": "TELEPHONE",
"active": true,
"citizenOnly":false
},
{
"name": "Counter",
"code": "COUNTER",
"active": true,
"citizenOnly":false
},
{
"name": "Online",
"code": "ONLINE",
"active": true,
"citizenOnly":true
}
]
} Checklist (To be answered by a citizen while rating)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"CheckList": [{
"code": "SPILAGE",
"active": true,
"required": true,
"type": "SINGLE_SELECT",
"options": [
"YES",
"NO",
"NA"
]
},
{
"code": "SAFETY_GEARS_USED",
"active": true,
"type": "MULTI_SELECT",
"required": true,
"options": [
"EYE_GEAR",
"HAND_GLOVES",
"NOSE_MASK"
]
},
{
"code": "NUMBER_OF_TRIPS",
"active": true,
"type": "DROP_DOWN",
"required": false,
"options": [
"1",
"2",
"3",
"4",
"5",
"6",
"7",
"8",
"9",
"10"
]
}
]
} Configuration (At the application level)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"Config": [
{
"code":"noOfTrips",
"override":true,
"default":1,
"active":true,
"description":"override:true indicates, noOfTrips poperty is allowed to override in FSM."
},
{
"code":"additionalDetails.tripAmount",
"override":false,
"active":true,
"description":"override:true indicates, tripAmount poperty is allowed to override in FSM."
},
{
"code":"slumName",
"override":true,
"active":true,
"description":"override:true indicates, tripAmount poperty is allowed to override in FSM."
},
{
"code":"ALLOW_MODIFY",
"WFState":"CREATED",
"override":[
"propertyUsage",
"vehicleType",
"sanitationtype",
"address.pincode",
"address.city",
"address.locality",
"address.street",
"address.doorNo",
"address.landmark",
"pitDetail"
],
"active":true,
"description":"properties in override allowed to modify when FSM application moving from CREATED Status to next status."
}
]
} FSTP Plant Information (For each city)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"FSTPPlantInfo": [
{
"PlantCode": "AMR001",
"PlantName": "Amritsar FSTP",
"active": true,
"PlantType":"FSTP",
"PlantLocation":"Amritsar",
"PlusCode":"JQ2R+7G Khapar Kheri, Punjab",
"PlantOperationalTimings":"10.00am-08.00pm",
"PlantOperationalCapacityKLD":"50",
"ULBS":"pb.jalandhar,pb.amritsar,pb.nayagaon"
},
{
"PlantCode": "MOH002",
"PlantName": "Mohali SeTPP",
"active": true,
"PlantType":"SeTP",
"PlantLocation":"Mohali",
"PlusCode":"MPFQ+V2 Sahibzada Ajit Singh Nagar, Punjab",
"PlantOperationalTimings":"10.00am-06.00pm",
"PlantOperationalCapacityKLD":"100",
"ULBS":"pb.mohali,pb.phagwara,pb.nawanshahr,pb.derabassi"
}
]
} Pit Type (Type of pit)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"PitType": [
{
"name": "Conventional septic tank",
"code": "CONVENTIONAL_SPECTIC_TANK",
"active": true,
"dimension":"lbd"
},
{
"name": "Septic tank with soak pit",
"code": "SEPTIC_TANK_WITH_SOAK_PIT",
"active": true,
"dimension":"dd"
}
]
} Property Type
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"PropertyType": [
{
"name": "Residential",
"code": "RESIDENTIAL",
"active": true,
"minAmount":"100",
"maxAmount":"500"
},
{
"name": "Independent House",
"code": "RESIDENTIAL.INDEPENDENT_HOUSE",
"active": true,
"propertyType": "RESIDENTIAL",
"minAmount":"100",
"maxAmount":"300"
},
{
"name": "Apartment",
"code": "RESIDENTIAL.APARTMENT",
"active": true,
"propertyType": "RESIDENTIAL",
"minAmount":"400",
"maxAmount":"600"
},
{
"name": "Row Houses",
"code": "RESIDENTIAL.ROW_HOUSES",
"active": true,
"propertyType": "RESIDENTIAL",
"minAmount":"700",
"maxAmount":"900"
},
{
"name": "Commercial",
"code": "COMMERCIAL",
"active": true,
"minAmount":"2000",
"maxAmount":"5000"
},
{
"name": "Community Toilets",
"code": "COMMERCIAL.COMMUNITY_TOILETS",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"1000",
"maxAmount":"1200"
},
{
"name": "Hotel",
"code": "COMMERCIAL.HOTEL",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"1300",
"maxAmount":"1500"
},
{
"name": "Restaurant",
"code": "COMMERCIAL.RESTAURANT",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"1600",
"maxAmount":"1800"
},
{
"name": "Shopping Mall",
"code": "COMMERCIAL.SHOPPING_MALL",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"1900",
"maxAmount":"2100"
},
{
"name": "Community hall",
"code": "COMMERCIAL.COMMUNITY_HALL",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"2200",
"maxAmount":"2500"
},
{
"name": "Bank",
"code": "COMMERCIAL.BANK",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"2600",
"maxAmount":"2800"
},
{
"name": "Private office",
"code": "COMMERCIAL.PRIVATE_OFFICE",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"2900",
"maxAmount":"3200"
},
{
"name": "Market",
"code": "COMMERCIAL.MARKET",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"3300",
"maxAmount":"3500"
},
{
"name": "Hostel",
"code": "COMMERCIAL.HOSTEL",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"3600",
"maxAmount":"3900"
},
{
"name": "Warehouse",
"code": "COMMERCIAL.WAREHOUSE",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"400",
"maxAmount":"4200"
},
{
"name": "Petrol pumps",
"code": "COMMERCIAL.PETROL_PUMPS",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"4300",
"maxAmount":"4500"
},
{
"name": "Resort",
"code": "COMMERCIAL.RESORT",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"4600",
"maxAmount":"4800"
},
{
"name": "Theme park",
"code": "COMMERCIAL.THEME_PARK",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"4900",
"maxAmount":"5100"
},
{
"name": "Sports center",
"code": "COMMERCIAL.SPORTS_CENTER",
"active": true,
"propertyType": "COMMERCIAL",
"minAmount":"5200",
"maxAmount":"5500"
},
{
"name": "Institutional",
"code": "INSTITUTIONAL",
"active": true,
"minAmount":"1000",
"maxAmount":"3000"
},
{
"name": "Temple",
"code": "INSTITUTIONAL.TEMPLE",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"5600",
"maxAmount":"5900"
},
{
"name": "Mosque",
"code": "INSTITUTIONAL.MOSQUE",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"6000",
"maxAmount":"6200"
},
{
"name": "Church",
"code": "INSTITUTIONAL.CHURCH",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"6300",
"maxAmount":"6500"
},
{
"name": "Gurudwara",
"code": "INSTITUTIONAL.GURUDWARA",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"6600",
"maxAmount":"6800"
},
{
"name": "Monastery",
"code": "INSTITUTIONAL.MONASTERY",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"6900",
"maxAmount":"7200"
},
{
"name": "School",
"code": "INSTITUTIONAL.SCHOOL",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"7300",
"maxAmount":"7500"
},
{
"name": "College",
"code": "INSTITUTIONAL.COLLEGE",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"7600",
"maxAmount":"7900"
},
{
"name": "University",
"code": "INSTITUTIONAL.UNIVERSITY",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"8000",
"maxAmount":"8200"
},
{
"name": "Anganwadi",
"code": "INSTITUTIONAL.ANGANWADI",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"8300",
"maxAmount":"8500"
},
{
"name": "Training Institutes",
"code": "INSTITUTIONAL.TRAINING_INSTITUTES",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"8600",
"maxAmount":"8800"
},
{
"name": "Hospital",
"code": "INSTITUTIONAL.HOSPITAL",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"8900",
"maxAmount":"9200"
},
{
"name": "Nursing home",
"code": "INSTITUTIONAL.NURSING_HOME",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"9300",
"maxAmount":"9500"
},
{
"name": "Community health center",
"code": "INSTITUTIONAL.COMMUNITY_HEALTH_CENTER",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"9400",
"maxAmount":"9600"
},
{
"name": "Jail",
"code": "INSTITUTIONAL.JAIL",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"9700",
"maxAmount":"1000"
},
{
"name": "Police station",
"code": "INSTITUTIONAL.POLICE_STATION",
"active": true,
"propertyType": "INSTITUTIONAL",
"minAmount":"10100",
"maxAmount":"10500"
}
]
} Slums (Mapped to the locality of the city)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"Slum": [{
"code": "SL0001",
"active": true,
"name": "Kathagada juanga sahi",
"locality": "SUN20"
},
{
"code": "SL0002",
"active": true,
"name": "Kathagada Parbatia Sahi",
"locality": "SUN20"
},
{
"code": "SL0003",
"active": true,
"name": "Gangadhar Sahi",
"locality": "SUN35"
},
{
"code": "SL0004",
"active": true,
"name": "Pandab Nagar",
"locality": "SUN35"
},
{
"code": "SL0005",
"active": true,
"name": "Haridakhandi Harijana sahi",
"locality": "SUN35"
},
{
"code": "SL0006",
"active": true,
"name": "Haridakhandi Kadalibada Sahi",
"locality": "SUN55"
},
{
"code": "SL0007",
"active": true,
"name": "Haridakhandi Bada sahi",
"locality": "SUN55"
},
{
"code": "SL0008",
"active": true,
"name": "Haridakhandi Redika Sahi",
"locality": "SUN55"
},
{
"code": "SL0009",
"active": true,
"name": "Golapali Sahi",
"locality": "SUN18"
},
{
"code": "SL0010",
"active": true,
"name": "Surya Nagar",
"locality": "SUN18"
},
{
"code": "SL0011",
"active": true,
"name": "Damba Sahi",
"locality": "SUN18"
},
{
"code": "SL0012",
"active": true,
"name": "Raju Dhoba Sahi",
"locality": "SUN08"
}
]
} PaymentType (Payment preference type)
Copy {
"tenantId": "pb",
"moduleName": "FSM",
"PaymentType": [
{
"name": "Pay Now",
"code": "PRE_PAY",
"active": true
},
{
"name": "Pay on Service",
"code": "POST_PAY",
"active": true
}
]
} data/pg/FSM/ReceivedPaymentType.json
https://github.com/egovernments/egov-mdms-data/commit/4c028a70ccb715df9574d86dc99d11d93057d30e
https://github.com/egovernments/egov-mdms-data/commit/5a190371c2305131eac40b87b41c7b3f0eef092c
data/pg/FSM/CommonFieldsConfig.json
https://github.com/egovernments/egov-mdms-data/commit/4fac292e055665e5fbe4bfeaa7991c574a2289dc
FSM Persister YML
Integrate following below changes in fsm-persister.yml https://github.com/egovernments/configs/commit/634a4fdd842ec69bdf735e8c985e36499661512f
data/pb/BillingService/BusinessService.json
Update BusinessService.json · egovernments/egov-mdms-data@96cd829
data/pb/DIGIT-UI/RoleStatusMapping.json
#SM-528 updating the status role for fsm collector · egovernments/egov-mdms-data@0d4b0c7
data/pb/BillingService/BusinessService.json
#SM-1435 added minAmountpayable in fsm · egovernments/egov-mdms-data@13e867b
data/pb/amritsar/FSM/ZeroPricing.json
https://github.com/egovernments/egov-mdms-data/commit/bccf684bd1343b3d280c1b87b1f03dcf62c96159
https://github.com/egovernments/egov-mdms-data/commit/7f3e6a02fc62bfdd9ee38dce2da9572ca9885866
data/pb/ACCESSCONTROL-ACTIONS-TEST/actions-test.json
https://github.com/egovernments/egov-mdms-data/commit/06a1bcaca5693a6037cce52eecd53083dd6bd26f Dashboard Analytics Configuration
Following are the changes that need to be integrated in dashboard-analytics, and restart the “dashboard-analytics” service
egov-dss-dashboards/dashboard-analytics/ChartApiConfig.json
https://github.com/egovernments/configs/commit/2ae2feecd343d17b908820b86664cee38293a719
https://github.com/egovernments/configs/commit/18e547df409b625b0934e4dc7251590c5f834f83
https://github.com/egovernments/configs/commit/f05d41d983a9ec5381183d3f26497dc2295ad169
https://github.com/egovernments/configs/commit/47c3592252b4236b9a785adf6dd7d0b4dd66e482
https://github.com/egovernments/configs/commit/5b716c195766a573fb542e41d3ca94b54b6aa248
egov-dss-dashboards/dashboard-analytics/MasterDashboardConfig.json
https://github.com/egovernments/configs/commit/c1c4b2ed5e5eb1b153c2648c3307f006566a5a6b
egov-indexer/egov-vehicle.yaml
https://github.com/egovernments/configs/commit/3d9faae0f42550a4e15dcad69630846ba0482de8
Business Service/Workflow Configuration
Create businessService (workflow configuration) using the /businessservice/_create. Following is the product configuration for FSM:
Copy {
"RequestInfo": {
"apiId": "Rainmaker",
"action": "",
"did": 1,
"key": "",
"msgId": "20170310130900|en_IN",
"requesterId": "",
"ts": 1513579888683,
"ver": ".01",
"authToken": "{{devAuth}}",
"userInfo": {
"id": 73,
"userName": null,
"name": null,
"type": "EMPLOYEE",
"mobileNumber": null,
"emailId": null,
"roles": [
{
"id": 2,
"name": "Customer Support Representative",
"code": null,
"tenantId": null
}
],
"tenantId": null,
"uuid": "uuid"
}
},
"BusinessServices": [
{
"tenantId": "pb",
"businessService": "FSM",
"business": "fsm",
"businessServiceSla": 172800000,
"states": [
{
"tenantId": "pb",
"sla": null,
"state": null,
"applicationStatus": null,
"docUploadRequired": false,
"isStartState": true,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"action": "APPLY",
"nextState": "PENDING_APPL_FEE_PAYMENT",
"roles": [
"FSM_CREATOR_EMP"
]
},
{
"tenantId": "pb",
"action": "CREATE",
"nextState": "CREATED",
"roles": [
"CITIZEN"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "CREATED",
"applicationStatus": "CREATED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"action": "REJECT",
"nextState": "REJECTED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"action": "SUBMIT",
"nextState": "PENDING_APPL_FEE_PAYMENT",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "PENDING_APPL_FEE_PAYMENT",
"applicationStatus": "PENDING_APPL_FEE_PAYMENT",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"action": "REJECT",
"nextState": "REJECTED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"action": "SENDBACK",
"nextState": "CREATED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"action": "PAY",
"nextState": "ASSING_DSO",
"roles": [
"CITIZEN",
"FSM_COLLECTOR"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "ASSING_DSO",
"applicationStatus": "ASSING_DSO",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"action": "ASSIGN",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "DSO_REJECTED",
"applicationStatus": "DSO_REJECTED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "REASSING",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "SENDBACK",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_ADMIN"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "DSO_INPROGRESS",
"applicationStatus": "DSO_INPROGRESS",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "DSO_INPROGRESS",
"action": "SENDBACK",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "DSO_INPROGRESS",
"action": "DECLINE",
"nextState": "ASSING_DSO",
"roles": [
"FSM_DSO",
"FSM_EDITOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": "DSO_INPROGRESS",
"action": "COMPLETED",
"nextState": "CITIZEN_FEEDBACK_PENDING",
"roles": [
"FSM_DSO",
"FSM_EDITOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": "DSO_INPROGRESS",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "DSO_INPROGRESS",
"action": "REASSING",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "PENDING_DSO_APPROVAL",
"applicationStatus": "PENDING_DSO_APPROVAL",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "DSO_REJECT",
"nextState": "DSO_REJECTED",
"roles": [
"FSM_DSO"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "DSO_ACCEPT",
"nextState": "DSO_INPROGRESS",
"roles": [
"FSM_DSO"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "REASSING",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "COMPLETED",
"applicationStatus": "COMPLETED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": true,
"isStateUpdatable": false
},
{
"sla": null,
"state": "REJECTED",
"applicationStatus": "REJECTED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": true,
"isStateUpdatable": false,
"actions": null
},
{
"tenantId": "pb",
"sla": null,
"state": "CANCELED",
"applicationStatus": "CANCELED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": true,
"isStateUpdatable": false,
"actions": null
},
{
"tenantId": "pb",
"sla": null,
"state": "CITIZEN_FEEDBACK_PENDING",
"applicationStatus": "CITIZEN_FEEDBACK_PENDING",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": false,
"actions": [
{
"tenantId": "pb",
"currentState": "CITIZEN_FEEDBACK_PENDING",
"action": "RATE",
"nextState": "COMPLETED",
"roles": [
"CITIZEN"
]
}
]
}
]
}
]
} For post-pay new business service, FSM_POST_PAY_SERVICE has been created. Create businessService (workflow configuration) using the /businessservice/_create. Following is the product configuration for FSM_POST_PAY_SERVICE:
Copy {
"BusinessServices": [
{
"tenantId": "pb",
"businessService": "FSM_POST_PAY_SERVICE",
"business": "fsm",
"businessServiceSla": 172800000,
"states": [
{
"tenantId": "pb",
"sla": null,
"state": null,
"applicationStatus": null,
"docUploadRequired": false,
"isStartState": true,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": null,
"action": "APPLY",
"nextState": "ASSIGN_DSO",
"roles": [
"FSM_CREATOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": null,
"action": "CREATE",
"nextState": "CREATED",
"roles": [
"CITIZEN"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "CREATED",
"applicationStatus": "CREATED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "CREATED",
"action": "REJECT",
"nextState": "REJECTED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "CREATED",
"action": "SUBMIT",
"nextState": "ASSIGN_DSO",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "ASSIGN_DSO",
"applicationStatus": "ASSIGN_DSO",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "ASSIGN_DSO",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "ASSIGN_DSO",
"action": "ASSIGN",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "PENDING_DSO_APPROVAL",
"applicationStatus": "PENDING_DSO_APPROVAL",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "DSO_ACCEPT",
"nextState": "DSO_INPROGRESS",
"roles": [
"FSM_DSO",
"FSM_EDITOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "REASSING",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
]
},
{
"tenantId": "pb",
"currentState": "PENDING_DSO_APPROVAL",
"action": "DSO_REJECT",
"nextState": "DSO_REJECTED",
"roles": [
"FSM_DSO",
"FSM_EDITOR_EMP"
]
}
]
},
{
"tenantId": "pb",
"sla": null,
"state": "DSO_REJECTED",
"applicationStatus": "DSO_REJECTED",
"docUploadRequired": false,
"isStartState": false,
"isTerminateState": false,
"isStateUpdatable": true,
"actions": [
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "CANCEL",
"nextState": "CANCELED",
"roles": [
"FSM_ADMIN"
],
"active": true
},
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "REASSING",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_EDITOR_EMP"
],
"active": true
},
{
"tenantId": "pb",
"currentState": "DSO_REJECTED",
"action": "SENDBACK",
"nextState": "PENDING_DSO_APPROVAL",
"roles": [
"FSM_ADMIN"
],
"active": true
}
]
},
{
"tenan 