FSM User Manual

The DIGIT-Faecal Sludge Management (FSM) allows citizens to raise service requests for desludging and pay the fees for the service delivery online. For governing bodies and vendors, it makes service delivery easier and captures information end-to-end, ensuring waste pick up and its disposal at the correct treatment plant. Real-time tracking of service delivery, along with the availability of rich transactional data allow decision makers to ensure a better citizen service experience and promote a cleaner/healthier environment.

Key Features

• Apply for desludging services

• Make payment for services

• Register desludging operators

• Update vehicle logs

• Manage vendors, vehicles and drivers

User Roles

Refer to the table below to understand the different user roles and the scope of action linked to each role. The manual provides a detailed description of how to use the system for each role.

User Role	Scope of Action	Role Description
Citizen	Apply for desludging services Make payment for services	Individuals and society groups/communities
Desludging Operators (DSO)	Take action on assigned service requests	Private or government entities
Septage Treatment Plant Operator (SeTPO)	Update vehicle log	Private or government entities
Employees	Apply for desludging services on behalf of citizens Receive payment from citizens over the counter Send back applications Reject applications Assign DSOs to service requests and update the status of the service requests	ULB employees

Using FSM

This section guides you through the details of using the FSM module for each role. Click on the relevant role below to learn more about how to use the FSM system.

• Citizens
• Employees
• DSO
• SeTPO