FSM Employee User Manual
Last updated
Last updated
All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
ULB officials or employees receive the service requests and are responsible for managing and routing these requests to specific DSOs.
Employees can:
Create desludging application on behalf of citizens
Collect payments
Update application/Generate demand
Assign DSO to an application
Re-assign DSO to an application
Complete or decline request
Multiple request assignment to a single vehicle
Manage vendor, driver and vehicle details
After landing on the employee URL, the user is prompted to select the language with which they would like to access the system.
On this page, the following actions can be performed:
Selection of language
After the user clicks on ‘Continue’, the page navigates to the ‘Login’ page.
ULB employees are provided with credentials to login to the system. Role-based access for various steps in the workflow, that is, different individuals can be assigned to create an application, modify applications or manage vendor, driver and vehicle details.
On this page, the following actions can be performed:
Enter username and password
Select city for login
Reset password by clicking on the “Forgot Password” link
On clicking continue, employees are redirected to the FSM home page
The FSM home page has 3 options:
To create a new application on behalf of the citizen
View existing pending applications
Search for historical applications
User Actions
On this page, the following actions can be performed:
Navigate to the inbox to view pending actions
Create New desludging application
Search for old applications
Change language
Edit profile details by clicking on the user icon on top right hand corner
Logout by clicking on the user icon on top right hand corner
Click on "New Desludging Application" to create a new application.
On this page, the following actions can be performed:
Enter Application details (Application Channel, Applicant Name, Applicant Mobile Number and Gender)
Enter Property details (Property Type and Property Subtype)
Enter Location details (Pincode, City, Locality, Whether Slum and slum name, Street Name, Door/House No., Landmark)
Enter Pit/Septic Tank Details (Pit Type, Dimensions)
Enter Trip details (No. of trips required and vehicle capacity)
On filling the above details, the Amount per Trip and Total Amount are calculated automatically. The advance amount, based on ULB settings, is displayed.
The following actions can be performed:
Advance amount may be edited (above minimum advance amount and below total advance amount)
Click on Submit Application to submit the application, and it redirects to a confirmation page.
The following actions can be performed:
Download application acknowledgement receipt
Go back to the homepage.
An SMS will be triggered to the citizen with an acknowledgement and payment link, if payment is due.
An application created by a citizen through the online channel has to be updated by an employee before confirmation. This application will show with the status “Application Created”.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the Locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details
On clicking on the update application, application details will be viewed. Details such as locality, number of trips and capacity will be displayed.
Clicking on “Update application” will update the status of the application as “Pending for Payment”.
Desludging applications pending for payment are accessible in the inbox of the user assigned the collector role. The status of the application is reflected in the status column.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear Search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Lolacilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details, including Applicant, Property and Trip details
View application timeline
Proceed to collect by clicking on the “Collect Payment” button
A user is redirected to the following screen on clicking on Collect Payment
The following actions can be performed:
View collection amount, including total amount and amount per trip
Enter/update payee details
Select payment mode
Gen/G8 Receipt Details by entering receipt no. and issue date
Upon clicking on collect, a user is redirected to a confirmation page.
The following actions can be performed:
Print payment receipt
Go back to home by clicking on the “Take Action” button
The following is the view of the payment receipt.
Open desludging applications are accessible by navigating to the Inbox via the FSM homepage. Applications where DSO needs to be assigned will be shown as Pending for DSO assignment.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear Search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application detail
Assign DSO
On clicking the Assign DSO button, a pop-up will occur.
The following actions can be performed:
Select DSO name via dropdown
Select expected date of completion
Close pop-up by clicking on the Close button
Close pop-up by clicking on the cross icon on the top right of the pop-up.
Clicking on Assign will redirect the user to the application details page and display a snack bar as confirmation. The status of the application will be updated to “Pending for DSO Approval”.
Employees can reassign to other DSOs in case the request has been rejected or declined by the DSO for some reason. Search for applications Pending for DSO Approval status.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details
Click on “Take Action” button
The take action button has the following options:
Assign Vehicle (on behalf of DSO)
Decline Request (on behalf of DSO)
Re-assign DSO
Clicking on “Re-assign DSO” will display the following pop-up.
The following actions can be performed:
Select “Reason for Re-assign”
Select “DSO Name”
Update “Expected date of completion”
Close pop-up by clicking on the Close button on the pop up.
Close pop-up by clicking on the cross icon on the top right of the pop up.
Confirm re-assignment by clicking on the ‘Reassign’ button.
Clicking on Assign will redirect the user to the application details page and display a snack bar as confirmation. The status of the application will remain as “Pending for DSO Approval’.
Employees can be assigned the role of the DSO, and can decline a request on behalf of the DSO. Applications can be rejected by an employee when in “Pending for DSO Approval” stage.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details
Click on the “Take Action” button
The take action button has the following options:
Assign Vehicle (on behalf of DSO)
Decline Request (on behalf of DSO)
Re-assign DSO
Clicking on “Decline Request’” will display the following pop-up.
The following actions can be performed:
Reason for Declining
Enter Comments
Close pop-up by clicking on the Close button on the pop-up.
Close pop-up by clicking on the cross icon on the top right of the pop-up
Confirm decline request by clicking on the “Decline Request” button
A snack bar will confirm decline and the application timeline will be updated to DSO Rejected.
Employees can be assigned the role of the DSO, and can assign a vehicle on behalf of the DSO. A vehicle can be assigned when the application is in the “Pending for DSO Approval’ stage.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details
Click on the “Take Action” button
The take action button has the following options:
Assign Vehicle (on behalf of DSO)
Decline Request (on behalf of DSO)
Re-assign DSO
Clicking on “Assign Vehicle’’ wil display the following pop-up.
The following actions can be performed:
Update Vehicle Registration No.
Close pop-up by clicking on the Close button on the pop up.
Close pop-up by clicking on the cross icon on the top right of the pop up
Confirm Decline Request by clicking on the “Assign Vehicle” button
A snack bar will confirm assignment of vehicle and the application timeline will be updated to DSO in Progress.
Once DSO is in progress, the number of trips can be updated. This can be done by both the ULB and the DSO.
The following actions can be performed:
Search for an active application using “Application No.” and “Mobile No.”
Clear search by clicking on “Clear Search”
View and update applications by clicking on an application number
Filter applications by ‘Localilty’ using the locality dropdown
Filter applications by ‘Status’
Search for past applications by using “Search Application”
On clicking on an application number, application details are displayed.
The following actions can be performed:
View application details
Click on the “Take Action” button
The take action button has the following options:
Complete Request
Update/Schedule Trips
Re-assign DSO
On clicking on Update/Schedule trips, the following pop up is displayed:
The following actions can be performed:
Increase the number of trips by clicking on the + button
Decrease number of trips by clicking on the - button
Close pop-up by clicking on the Close button on the pop up.
Close pop-up by clicking on the cross icon on the top right of the pop up
Confirm update/schedule trips by clicking on the “Update/schedule” button
A snack bar will confirm the updated number of trips.
Once the service request has been completed and all pending payment has been collected, the same has to be confirmed in the system. This can be done by selecting the “Complete Request” button in the “Take Action” button. On clicking on Complete Request, the following pop up is displayed:
The following actions can be performed:
Confirm/Update service date
Confirm/Update the volume of waste collected
Confirm/Update pit details
Upload pit photo
Close pop-up by clicking on the Close button on the pop up.
Close pop-up by clicking on the cross icon on the top right of the pop up
Confirm details by clicking on the ‘Completed’’ button
A snack bar will confirm that request has been completed and the status will be updated to “Waiting for Disposal”.
