Features
The current version of FSM v1.3 provides the following features:
Service Request Management (urban and rural)
Define pricing for desludging services based on the property type, subtype and volume, and categories where services are free/subsidised.
Interface for citizens to request for desludging services and track service delivery.
Interface for urban local bodies (ULBs) to record service requests received via multiple channels and track service delivery
Interface for Fecal Sludge Treatment Plant (FSTP) operators to record the entry of vehicles against service requests.
Interface for FSTP operators to record the entry of vehicles without service requests.
Collect feedback from citizens on the completion of service delivery.
Define and monitor against SLAs.
Transport Management
Asssignment of requests to transportation vendors.
Interface for transport vendors to manage requests and track the status of requests.
Assignment of vehicles and drivers to service requests.
Billing and Payments
Calculate service fees based on the defined pricing and the number of trips.
Define minimum amount payable at the ULB level while requesting for services.
Collect part payments in advance and the rest as balance.
Interface for citizens to make payments via a payment gateway.
Interface for ULBs to collect and record payments.
Generate receipts.
Notifications
Send notifications via SMS.
Send in-app notifications.
Service Delivery Monitoring
Dashboards at the state and ULB Levels.
- View KPIs (Total requests, trends in requests, SLAs, and capacity utilisation of FSTPs, and vendor performance).
- Filters (Time, ULB)
Reports
The following masters are also maintained as part of the product:
Vehicle master
Driver master
Vendor master
Treatment plant master
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