SMS Templates for FSM

Sample of SMS present in FSM product :

Action

Localization key

localization message

SMS

Employee creates an application

FSM_SMS_ASSIGN_DSO_APPLY

Dear citizen, your application for cleaning septic tank/pit is created with application reference no {2}. You will be notified when an operator is assigned to a request. Request is expected to be completed within {SLA_HOURS}hrs. Thank You. EGOVS.

Dear citizen, your application for cleaning septic tank/pit is created with application reference no FSM-AND-2023-07-27-003405. You will be notified when an operator is assigned to a request. Request is expected to be completed within 48hrs. Thank You. EGOVS.

Citizen creates an application

FSM_SMS_ASSIGN_DSO_APPLY

Dear citizen, your application for cleaning septic tank/pit is created with application reference no FSM-AND-2023-07-27-003406. You will be notified when an operator is assigned to a request. Request is expected to be completed within 48hrs. Thank You. Govt. of Odisha.

At the time of assign vehicle

FSM_POST_PAY_SMS_DSO_INPROGRESS_DSO_ACCEPT

Dear citizen, Vehicle {VEHICLE_REG_NO} will be reaching your location to clean the septic tank/pit on {POSSIBLE_SERVICE_DATE} with reference to your application number {2}. You can contact the operator in +91 {DSO_MOBILE_NUMBER} Thank You. Govt. of Odisha

Dear citizen, Vehicle OD09J7874 will be reaching your location to clean the septic tank/pit on 27-07-2023 with reference to your application number FSM-AND-2023-07-27-003406. You can contact the operator in +91 9988998898 Thank You. Govt. of Odisha

Updating no of trips

FSM_SMS_DSO_INPROGRESS_UPDATE

Dear citizen, your application for cleaning septic tank /pit with application number {2} is updated and the operator has entered the number of trips: {NO_OF_TRIPS}. Please click this link {PAY_LINK} to pay the amount of Rs {AMOUNT_TO_BE_PAID} towards cleaning of your septic tank/pit. Thank You. EGOVS

Dear citizen, your application for cleaning septic tank /pit with application number FSM-AND-2023-07-27-003406 is updated and the operator has entered the number of trips: 2. Please click this link https://sujog-dev.odisha.gov.in/egov-url-shortening/Q56N2npkX6OKAJ4l to pay the amount of Rs 2000.0 towards cleaning of your septic tank/pit. Thank You. EGOVS

Collect payment

FSM_SMS_DSO_INPROGRESS_PAY

Dear citizen, amount of Rs.{AMOUNT_TO_BE_PAID}/- is received towards the payment of cleaning septic tank /pit for reference no. {RECEIPT_NO}. Please click this link {RECEIPT_LINK} to download the receipt. Thank You. Govt. of Odisha

Dear citizen, amount of Rs.2000.0/- is received towards the payment of cleaning septic tank /pit for reference no. 07/2023-24/009469. Please click this link https://sujog-dev.odisha.gov.in/egov-url-shortening/eRX3JK18bW0BAalM to download the receipt. Thank You. Govt. of Odisha

Complete Request

FSM_SMS_CITIZEN_FEEDBACK_PENDING_COMPLETED

Dear citizen, your request for cleaning septic tank/pit is completed. Please take some time to rate us using the link {FSM_APPL_LINK}. Thank You. Govt. of Odisha

Dear citizen, your request for cleaning septic tank/pit is completed. Please take some time to rate us using the link https://sujog-dev.odisha.gov.in/egov-url-shortening/5oyNDr9LJRmnMY6P. Thank You. Govt. of Odisha

Cancel Request by ULB

FSM_SMS_CANCELED_CANCEL

Dear citizen, your request for cleaning the septic tank/pit is cancelled with the reason {FSM_CANCEL_REASON}. Please use this link {NEW_FSM_LINK} to create a new request if needed. Thank You. Govt. of Odisha

Dear citizen, your request for cleaning the septic tank/pit is cancelled with the reason CITIZEN_DENIED_REQUEST. Please use this link https://sujog-dev.odisha.gov.in/egov-url-shortening/d0mgXKeAE8XKLxvb to create a new request if needed. Thank You. Govt. of Odisha

Decline Request after assinging dso

FSM_SMS_DSO_REJECTED_DSO_REJECT

Dear citizen, your request for cleaning the septic tank/pit is rejected with the reason {FSM_DSO_REJECT_REASON}. Please use this link {NEW_FSM_LINK} to create a new request if needed. Thank You. Govt. of Odisha

Dear citizen, your request for cleaning the septic tank/pit is rejected with the reason Vehicle is under repair. Please use this link https://sujog-dev.odisha.gov.in/egov-url-shortening/LM7ROBzx9dOnAXd0 to create a new request if needed. Thank You. Govt. of Odisha

Submit Vehicle Trip

FSM_SMS_DSO_INPROGRESS_UPDATE

Dear citizen, your application for cleaning septic tank /pit with application number FSM-AND-2023-07-27-003408 is updated and the operator has entered the number of trips: 1. Please click this link https://sujog-dev.odisha.gov.in/egov-url-shortening/az21kn2R95Gnpwb4 to pay the amount of Rs 1000.0 towards cleaning of your septic tank/pit. Thank You. EGOVS

After updating trips first time and generating payment

FSM_ADVANCE_APP_CREATE

Dear citizen, Your application reference number for cleaning septic tank/pit is {2}. You have opted to pay an advance amount of Rs.{AMOUNT_TO_BE_PAID}/-. Please click this link {PAY_LINK} to make the payment. You will be notified when an operator is assigned. Thank you for contacting us. EGOVS

Dear citizen, Your application reference number for cleaning septic tank/pit is 107-FSM-2023-02-15-006749. You have opted to pay an advance amount of Rs.100/-. Please click this link https://qa.digit.org/egov-url-shortening/p8Lvp0 to make the payment. You will be notified when an operator is assigned. Thank you for contacting us. EGOVS

The above SMS needs to be registered with specific TEMPLATE ID(Eg.'1407169140018862465') for each Localization key from the state Government/Client on their respective SMS portals.

Append the TEMPLATE ID at the end of message. Example.

{
    "code": "FSM_SMS_DSO_INPROGRESS_PAY",
    "message": "Dear citizen, amount of Rs.{AMOUNT_TO_BE_PAID}/- is received towards the payment of cleaning septic tank/pit for reference no. {RECEIPT_NO}. Please click this link {RECEIPT_LINK} to download the receipt.Thank You. Govt. of Punjab|1301157492438182299|1407169140018862465",
    "module": "rainmaker-fsm",
    "locale": "en_IN"
}

Push the sms templates in Localisation. SMS related to OTP:

{
    "code": "sms.login.otp.msg",
    "message": "Dear Citizen, Your Login OTP is %s. Thank You. Govt. of Punjab|1301157492438182299|1407169156622167544",
    "module": "egov-user",
    "locale": "en_IN"
},
{
    "code": "sms.pwd.reset.otp.msg",
    "message": "Dear Citizen, Your OTP for recovering password is %s. Thank You. Govt. of Punjab|1301157492438182299|1407169156626870208",
    "module": "egov-user",
    "locale": "en_IN"
},
{
    "code": "sms.register.otp.msg",
    "message": "Dear Citizen, Your OTP to complete your Registration is %s. Thank You. Govt. of Punjab|1301157492438182299|1407169156632042484",
    "module": "egov-user",
    "locale": "en_IN"
}

Last updated 10 months ago