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v1.4
v1.4
  • Introducing Water-Sanitation
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          • UI: ULB Admin
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      • Faecal Sludge Management (FSM)
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        • FSM User Manual
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          • DSO User Manual
          • Septage Treatment Plant Operator User Manual
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          • Getting started with DIGIT
          • Requirements to enable FSM Module in a new evironment
          • Dependency services of the FSM module
          • Data templates for data collection
          • Data loading steps
            • Loading Billing Slab Data
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            • Loading Localisations
            • Plant Mapping of FSTP
            • Creating users for FSM
          • Preparation of MDMS Data for Data Loading
          • SMS Templates for FSM
        • URC Release Notes
          • Steps to Configure URC
        • Garima Release Notes
          • Steps to Configure Garima
        • User Personas
      • Treatment Quality Monitoring (TQM)
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        • User Interface Design
        • User Manual
          • Employee User Manual
          • Treatment Plant Operator User Manual
        • TQM Setup
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        • Product Requirement Document: Treatment Quality Monitoring (TQM)
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    • Odisha - SUJOG
      • Functional Customisation
        • Urban-Rural Convergence
        • Garima Implementation
          • User Interface Design
          • Product Requirement Document (PRD)
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      • Technical Specification: Urban-Rural Convergence
      • Standard Operating Procedure (SOP)
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    • Setup
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    • Deployment Guide
      • Legacy/Re-Indexing the FSM Data
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    • Development Guide
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        • PQM Service
        • PQM Anomaly Finder
        • PQM Scheduler
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    • Community Project: Vehicle Tracking
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All content on this page by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.

On this page
  • Login
  • Approve requests
  • Update/Schedule Trips
  • Complete Request
  • Decline Request

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  1. Water-Sanitation Product Suite
  2. Waste Management System
  3. Faecal Sludge Management (FSM)
  4. FSM User Manual

DSO User Manual

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The Desludging Operators or DSOs are responsible for initiating and completing action on citizen requests for desludging services. The requests are routed to the respective DSOs by the urban local body (ULB) officials. The DSOs update the application status once the services are delivered and the payments are collected.

DSOs can do the following:

  • ​Assign vehicles for desludging services​

  • Decline service requests​

  • Complete service requests​

Login

DSOs operators are provided with credentials to log in to the system.

User Actions

On this page, the following actions can be performed:

  • Enter username and password

  • Select city for login

  • Reset password by clicking on the “Forgot Password” link

On clicking continue, DSOs are redirected to the FSM homepage.

User Actions

On this page, the following actions can be performed in the FSM card:

  • Click on Inbox to view assigned requests

  • Search for historical requests serviced

  • Change language

  • Edit profile details by clicking on the user icon on top right hand corner

  • Logout by clicking on the user icon on the top right hand corner

Approve requests

Requests assigned to the DSO can be viewed by clicking on the Inbox link in the FSM homepage.

Requests pending for acceptance will be viewable in the status: Pending for DSO Approval.

User Actions

The following actions can be performed:

  • Search for an active application using “Application No.” and “Mobile No.”

  • Clear search by clicking on “Clear Search’”

  • View and update applications by clicking on an application number

  • Filter applications by locacilty using the ‘Locality’ dropdown

  • Filter applications by ‘Status’

  • Search for past applications by using “Search Application”

  • Sort applications by Application date.

On clicking on an application number, application details are displayed.

User Actions

The following actions can be performed:

  • View application details

  • Click on the “Take Action” button

The take action button has the following options:

  • Assign Vehicle

  • Decline Request

A request can be approved by assigning a vehicle. Clicking on “Assign Vehicle’’ will display the following pop-up:

User Actions

The following actions can be performed:

  • Update Vehicle Registration No.

  • Close pop-up by clicking on the Close button on the pop-up.

  • Close pop-up by clicking on the cross icon on the top right of the pop-up

  • Confirm decline request by clicking on the “Assign Vehicle” button

A snack bar will confirm assignment of vehicle and the application timeline will be updated to DSO in Progress.

Update/Schedule Trips

Once DSO is in progress, the number of trips can be updated.

User Actions

The following actions can be performed:

  • Search for an active application using “Application No.” and “Mobile No.”

  • Clear search by clicking on “Clear Search”

  • View and update applications by clicking on an application number

  • Filter applications by ‘Locacilty’ using the locality dropdown

  • Filter applications by ‘Status’

  • Search for past applications by using “Search Application”

On clicking on an application number, application details are displayed.

User Actions

The following actions can be performed:

  • View application details

  • Click on the ‘Take Action’ button

The take action button has the following options:

  • Complete Request

  • Update/Schedule Trips

On clicking on Update/Schedule trips, the following pop up is displayed:

User Actions

The following actions can be performed:

  • Increase the number of trips by clicking on the + button

  • Decrease the number of trips by clicking on the - button

  • Close pop-up by clicking on the Close button on the pop-up.

  • Close pop-up by clicking on the cross icon on the top right of the pop-up

  • Confirm update/schedule trips by clicking on the “Update/schedule” button

A snack bar will confirm that the number of trips have been updated

Complete Request

Once the service request has been completed and all pending payments have been collected, the same has to be confirmed in the system. This can be done by selecting the “Complete Request” button in the “Take Action” button. On clicking on Complete Request, the following pop up is displayed:

User Actions

The following actions can be performed:

  • Confirm/Update service date

  • Confirm/Update Volume of waste collected

  • Confirm/Update pit details

  • Upload pit photo

  • Close pop-up by clicking on the Close button on the pop-up.

  • Close pop-up by clicking on the cross icon on the top right of the pop-up

  • Confirm details by clicking on the ‘Completed’’ button

A snack bar will confirm that request has been completed and the status will be updated to “Waiting for Disposal”.

Decline Request

DSOs can choose to decline unserviceable service requests. Applications can be rejected by a DSO in the “Pending for DSO Approval” stage.

User Actions

The following actions can be performed:

  • Search for an active application using “Application No.” and “Mobile No.”

  • Clear search by clicking on “Clear Search”

  • View and update applications by clicking on an application number

  • Filter applications by ‘Locacilty’ using the locality dropdown

  • Filter applications by ‘Status’

  • Search for past applications by using “Search Application”

On clicking on an application number, application details are displayed.

User Actions

The following actions can be performed:

  • View application details

  • Click on the “Take Action” button

The take action button has the following options:

  • Assign Vehicle

  • Decline Request

Clicking on “Decline Request’’ will display the following pop-up:

User Actions

The following actions can be performed:

  • Reason for declining

  • Enter comments

  • Close pop-up by clicking on the Close button on the pop up.

  • Close pop-up by clicking on the cross icon on the top right of the pop-up

  • Confirm decline Request by clicking on the “Decline Request” button

A snack bar will confirm decline and the application timeline will be updated to DSO Rejected.