Sanitation Actors & Interactions
The above diagram illustrates the integration between each actor. A brief description of each role is provided below:
A citizen can request for a desludging operation online. The user can check the status of the application online, make the payment for the service online, and post desludging, they can rate the quality of the service online.
ULB Employee (Can be assigned roles as creator, collector, editor, report viewer, dashboard viewer or admin)
A ULB official will act as a regulatory and management authority for the entire desludging process. He/she can receive the request from the citizen online or can create a request on behalf of the citizen online. When the request is received, the user can assign a desludging operator for a request.The official can also update the status of the request on behalf of the DSO after the service is completed at the site, and view the relevant reports.
This user can receive the requests assigned by a ULB official, and update the status of the transaction after the service is completed.
Treatment Plant Operator
This user can view the current demand, that is, the list of planned desludging requests available in the system. He/she can update the vehicle log which enters the FSTP/STP every day.